Shipping and Return Policy
Shipping & Returns
Internet Order Policy:
1. Payment: We accept personal checks, money orders, cashier's checks, Visa, Mastercard, American Express and Discover. We do not ship C.O.D.
If you have received the item(s) damaged, call or email us as soon as possible and we will issue a damage claim. Pictures help in these circumstances, especially if visible damage to shipping container has occured. Save all packing material as the carrier may require an inspection. Damage must be reported to us within 48 hours of receipt of the order.
Internet/ Mail Order Return Policy: If you wish to return any item(s), please call or email us in advance for a Return Merchandise Authorization # (RMA#). Please understand that you will remain responsible for the shipping charges both ways. The item(s) must be shipped fully insured, and must be packaged as it was shipped to you. Please ask for advice if you have questions regarding proper packaging. THC charges a 3% restock fee for refunds paid to credit cards, unless return is a result of our error. THC will issue a refund only upon receipt and inspection of the item(s).
All packaging and accessories are required, otherwise store credit will be issued. If the return is the result of our error (you received an incorrect or defective item, etc.) we will gladly pay for the return shipping costs. Items returned beyond 30 days from original purchase date, will be subject to a 5% restocking fee. The Hydro Closet will offer a refund only upon our receipt and inspection of the item(s).
Damage resulting from inadequate packaging of returned item(s) will be the responsibility of the customer. If we receive any returned item(s) damaged due to return shipping, it will be the responsibility of the sender to issue the claim. All carriers require that the person or company who shipped the item be the one who issues the damage claim. We will save all packing material and help out in any way possible to expedite this process.
Bulbs: All sales are final on bulbs. Most bulbs are backed by a 1 year warranty from the manufacturer. If a bulb is defective and returned with all packaging, and original receipt we will either replace with an identical bulb or issue store credit only; at our discretion.
Nutrients/ Beneficial Insects/ Seeds: All Sales Are Final, No Returns or Exchanges.
Used/Consignment and Sale Items: All sales are final on all used/ consignment and Sale items. Returns are not offered for consignment or used items as these items are sold as-is, with no returns, warranties, or refunds. The Hydro Closet inspects all consignment items prior to accepting items for resale. Please inspect items prior to making purchases, as there are no refunds, warranties, or other consolations made for defective merchandise purchased as used/ consignment and/or sale items.
Warranties: The Hydro Closet will honor a 90 Day Exchange Only period on all warrantied/ serialized items. If a warrantied item is found to be defective we will exchange that item for a new one within 90 days of purchase. All packaging, accessories, and original receipt(s) are required. If an item is found to be defective beyond our 90 day in house warranty period, we will assist in expediting a claim for warranty repair with the manufacturer or distributor. The customer will be liable for all warranty and other shipping charges to the manufacturer.